FAQ
Please read our FAQ before sending us a message.
Q: How long is a video?
A: A video is between 40 to 60 seconds long.
Q: How long is the delivery time?
A: The delivery time of your order is maximum 2 to 3 business days.
（If it is an expedited order, it will be next day delivery.）
Q: How do I get the video?
A: Your finished video will be sent to you via email in MP4 format in HD quality.
Please also pay attention to your spam folder.
Q: Which payment methods can I use?
A: At present, you can choose to use paypal, and more payment channels will be opened later.
Q: Can I change my order details after submission?
A: You can send us an email if you have already completed your order. Be sure to include your order number!
Please send the mail to the following email: support@birthdaywishes.vip
Unfortunately, we cannot guarantee that this will be changed yet, as our team may have already implemented the message.
Q: Do we share the recordings on social media?
A: We will do that ONLY with your permission!